Full ITIL ticketing, knowledge base, SLAs and reporting — plus a connector that gives your AI assistant real skills and scoped access to your workspace from day one.
Free tier available · 14-day Basic trial · No card required
Connect Claude to your workspace and let it file, sort, update and close tickets — described in a sentence, the way you’d tell a colleague.
You choose what it may read and change, per bot. Approvals stay with people: it can raise a request, it cannot decide one.
Which fields matter, what your categories mean, what it must never do without asking. Read the setup guide →
Two minutes. No card required.
An isolated tenant of your own — invite your team and customers.
Tickets, knowledge base and SLA tracking from day one.
Incidents, service requests, full lifecycle from open to resolved with SLAs and approvals built-in.
Searchable articles, category navigation, version history. Empowers self-service before tickets are filed.
ITIL-aligned change calendar, known-error database, root-cause workflows.
SLA compliance, agent performance, ticket trends — all built-in, no extra BI tooling required.
Run your own IT desk and your clients’ side by side, switching between them in one click, with their data walled off from each other.
Define request types, manage configuration items and relationships, track service ownership.
Take and make calls from a tab — no desk phone, no app to install. Call context lands on the ticket automatically.
Text with requesters from inside the platform, both directions, on one number, threaded onto the ticket.
Inbound email is parsed straight into tickets, with threading and attachments preserved.
Each workspace’s tickets, knowledge base, users and data are walled off from every other, enforced in the database itself.
Every privileged action recorded — who did what, and when.
Attachments are scanned before they are stored, and refused if the scanner cannot run.
User, agent, team-lead and admin, set independently in each workspace.
Google sign-in alongside username and password, with email verification either way.
Cloudflare Turnstile on public forms, with an abuse watchdog behind it.