Terms of Service

Last updated: June 11, 2026

1. About the service

Aramagio IT Support is a multi-tenant IT service management platform provided by Aramagio and accessed at itsupport.aramagio.com. The service includes ticketing, a knowledge base, change management, and reporting tools.

By creating an account or using the service, you agree to these terms. If you are using the service on behalf of an organisation, you confirm that you are authorised to accept these terms for that organisation.

2. Accounts

You must provide accurate information when registering and keep it up to date. You are responsible for keeping your credentials secure and for all activity that occurs under your account.

Each account is for one person. Do not share login credentials; instead, invite additional users to your workspace.

3. Workspaces and data isolation

Each customer workspace is logically isolated from every other workspace. Data created in one workspace is not visible to members of another.

You control who is a member of your workspace. Workspace administrators can access the data within their workspace, including tickets and articles created by other members, so choose your administrators accordingly.

4. Plans, trials and billing

The Free plan costs $0 and includes one workspace with two staff seats. Tenancy Basic costs $29 per month per workspace and comes with a 14-day free trial.

Payment is accepted by the methods shown at checkout. Prices may change, but we will give you at least 30 days' notice before any change takes effect. Upgrade requests may be subject to review before activation.

5. Cancellation

You can cancel at any time. When you cancel a paid plan, the service continues until the end of the current billing period and is not renewed. We do not issue partial-month refunds for time remaining in a billing period.

6. Refunds

Fees are non-refundable except where a refund is required by law. The free trial period exists so you can fully evaluate the service before paying.

7. Your data

You own your tickets, knowledge-base articles, and any other content you create in the service. We process this data only as needed to operate and support the service.

You can request an export of your data at any time. When a workspace is terminated, its data is deleted 30 days after termination.

8. Acceptable use

You agree not to use the service to store or distribute unlawful content, abuse or overload the platform, attempt to access workspaces that are not yours, or resell the service without a prior agreement with us.

We may suspend accounts that violate these rules. Where practical we will contact you first, but we reserve the right to act immediately to protect the platform and other customers.

9. Voice and AI features

The service offers optional phone and voice agent features. When you use them, call audio is processed by AI providers in order to operate the assistant.

Do not share sensitive information over the phone that you would not put in a ticket.

10. Availability

The service is provided "as is" and without an uptime guarantee. We aim for high availability and will announce planned maintenance when possible.

11. Privacy

The service is hosted in the EU. We collect only the information needed to operate the service, such as account details and usage data required for billing and support.

12. Liability

To the maximum extent permitted by law, our total liability arising out of or related to the service is limited to the fees you paid us in the 12 months before the claim arose.

We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

13. Changes to these terms

We may update these terms from time to time. If a change is material, we will announce it by email or in-app before it takes effect. Continued use of the service after a change takes effect constitutes acceptance of the updated terms.

14. Contact

Questions about these terms? Email us at support@aramagio.com.