IT support that scales with your
team and your customers
One platform for tickets, knowledge, SLA automation, AI-assisted support and reporting — a dedicated, isolated workspace for every team or client.
Free tier available · 14-day Basic trial · No card required
Support that doesn’t scale costs you trust
As teams and customers grow, ad-hoc support breaks down — and it shows.
Scattered across tools
Requests buried in email, chat and spreadsheets. Work slips, and no one can prove what was done — wasted hours, eroded trust.
No SLA visibility
No one knows what’s overdue or who owns it. Commitments are missed before anyone notices — and you can’t show leadership otherwise.
Phone tag & missed calls
Callers wait, voicemails pile up, context is lost — every missed call is a customer left hanging.
Juggling many clients
A separate, messy setup per team or customer, with no clean oversight — overhead that grows with every account.
From firefighting to a system
ITSM means running IT as services, not servers. Without a system, IT stays reactive — issues get fixed only when someone shouts loudest, recurring problems never get root-caused, and knowledge walks out the door when people leave. ITIL is the proven playbook that fixes that by giving each kind of work its own process.
IncidentINC-
Something broke — restore normal service as fast as possible.
Service RequestSR-
“I need something” — a standard, predictable request, fulfilled to a defined process.
ProblemPRB-
“Why does this keep happening?” — find and eliminate the root cause for good.
ChangeCHG-
Modify the environment safely — reviewed, approved and scheduled, so changes don’t cause outages.
Knowledge base, CMDB and SLAs support all four — the system applies the right process to each, automatically.
One platform. A workspace for every team or client.
Aramagio IT Support gives each group its own isolated tenant — separate tickets, knowledge base, users and data — while you keep central oversight across every workspace from one login.
What it’s worth to your business
- Every KB deflection is a ticket you never work.
- One flat fee replaces 3–4 separate tools — helpdesk, KB, phone & reporting.
- $29/mo, 3 seats included — $5/mo per extra seat, so the bill grows with the team, not ahead of it.
- SLA numbers you can show leadership — service quality in hard figures.
- Fewer missed calls = fewer lost customers.
- Knowledge stays when people leave.
Illustrative model — figures reflect the numbers & assumptions you enter, not guaranteed results. Net value is after the $29 Basic plan (+$5/seat beyond 3).
Everything an IT team runs on — in one place
Ticketing & ITIL
Incidents, requests, problems & changes — full lifecycle, approvals, catalog & CMDB.
Knowledge base
Searchable articles & a self-service portal that deflects tickets before they’re filed.
SLA & automation
Business-hours SLAs, escalations, workflows and notifications that run themselves.
Multi-tenancy
Isolated workspace per team or client, with one-click switching and central oversight.
AI & channels
AI voice agent, email intake, two-way SMS and an in-app softphone — every channel.
Reports & analytics
SLA compliance, agent performance, trends and CSAT — with CSV & PDF export.
Nothing falls through the cracks
- Four ticket types — incidents, requests, problems & changes, full lifecycle.
- Approvals & team queues built in, with assignment and routing.
- Service catalog turns common requests into guided, structured forms.
- CMDB tracks configuration items and their relationships.
Deflect tickets before they’re filed
- Searchable articles with categories and version history.
- Self-service portal — customers help themselves, 24/7.
- Public or internal articles, per audience.
- Submit & track tickets from the same portal.
Hit your commitments — automatically
Business-hours-aware SLA timers, escalations, workflows and a 116-event notification engine (email, in-app & webhooks).
| Priority | Response | Resolution |
|---|---|---|
| Critical | 15 min | 4 hrs |
| High | 1 hr | 8 hrs |
| Medium | 4 hrs | 24 hrs |
| Low | 8 hrs | 72 hrs |
- Business calendars — SLAs pause outside working hours.
- Escalations fire before a breach, not after.
- Workflows & approvals automate repetitive steps.
- Webhooks push events to your other tools.
Run many workspaces from a single login
Whether they’re internal departments or external clients — isolation where you need it, oversight where it counts.
Full data isolation
Each workspace’s tickets, KB, users and data are walled off from every other.
One-click switching
Move between workspaces instantly — no separate logins or instances.
Per-tenant roles
User, agent, team-lead and admin roles scoped independently per workspace.
Answer every channel — even the phone
Modern intake on top of a mature ITSM core, so nothing falls through the cracks.
AI voice agent add-on
Claude answers the phone 24/7, authenticates callers, triages, and creates or reads tickets — in your tenant’s context.
Email intake
Inbound email is parsed straight into tickets, with threading and attachments.
Two-way SMS add-on
Text with requesters from inside the platform — both directions, on one number.
In-app softphone
Make and take calls in the browser — call context lands on the ticket automatically.
Prove your service quality with numbers
- SLA compliance & breach trends at a glance.
- Agent performance, MTTR and a resolution leaderboard.
- Ticket volume & trends by type, team and priority.
- CSAT surveys plus CSV & PDF export — no extra BI tooling.
Enterprise-grade, on by default
Per-tenant RBAC
Granular user / agent / team-lead / admin roles, scoped per workspace.
SSO — Google & OIDC
Single sign-on with Google or any OIDC identity provider.
Immutable audit log
Every privileged action recorded — who, what, when.
Antivirus scanning
Attachments scanned with ClamAV on upload, fail-closed.
Bot & abuse protection
Cloudflare Turnstile on public forms; built-in abuse watchdog.
Strict data isolation
Tenant data is separated at every layer of the stack.
Proven, secure, and risk-free to try
It’s real, today
- Live in production — a working platform, not a prototype.
- ITIL-complete — incidents, requests, problems, changes, CMDB & SLAs.
- Secure by default — per-tenant roles, SSO, immutable audit log, AV-scanned uploads.
The risk is on us
- Free forever tier and a 14-day Basic trial — no credit card to start.
- Your data is isolated and exportable — it’s yours to take.
- Cancel anytime — no lock-in, no long-term contract.
Simple, predictable pricing
Everything above — tickets, KB, SLAs, multi-tenancy & reporting — $29 per workspace with 3 seats included, $5/mo per extra seat, and no surprise overages.
- 1 workspace
- 2 staff seats
- Tickets, KB & customer portal
- SLA tracking & basic reports
- 3 staff seats included — +$5/mo per extra seat
- Everything in Free, plus change & problem mgmt
- Service catalog, CMDB, workflows & notepad
- 5 GB attachments · email & web intake
- 14-day free trial · crypto prepay saves up to 15%
Up and running in minutes
Create your account
Two minutes, no card required.
Workspace provisioned
An isolated tenant of your own — invite your team and customers.
Start resolving
Tickets, knowledge base and SLA tracking from day one.
Start supporting
like a pro — free today
A complete, multi-tenant ITSM platform with AI-assisted support and pricing that makes sense. Create your workspace in minutes.